WEBSITE PRIVACY POLICY

This Privacy Policy applies to all personal information collected by Roosty Pty Ltd via the website located at https://www.roosty.au.

1. Definitions

Undefined terms in this Privacy Policy have the same definition as in our Terms of Service (“Terms”).

2. What is "personal information"?

The Privacy Act 1988 (Cth) currently defines "personal information" as meaning information or an opinion about an identified individual or an individual who is reasonably identifiable:
1. whether the information or opinion is true or not; and
2. whether the information or opinion is recorded in a material form or not.
If the information does not disclose your identity or enable your identity to be ascertained, it will in most cases not be classified as "personal information" and will not be subject to this privacy policy.

3. What information do we collect?

3.1 Information Needed to Use the Roosty Platform

The kind of personal information that we collect from you will depend on how you use the website. The personal information which we collect and hold about you may include:

Contact, Account, and Profile information. Such as your first name, last name, phone number, postal address, email address, date of birth, and profile photo, some of which will depend on the features you use.

Payment information. We use Stripe for payment services. All payment information, including bank details, are stored with Stripe. To view their Privacy Policy regarding your information you can visit the Stripe Privacy Policy page.

3.2 Information You Choose to Give Us

You can choose to provide us with additional personal information. This information may include:

Additional Profile Information. Such as gender, preferred language(s), city, and personal description. Some of this information as indicated in your account settings is part of your public profile page and will be publicly visible.

Information About Others. Such as a payment instrument belonging to another person or information about a co-booking. By providing us with personal information about others, you certify that you have permission to provide that information to Roosty for the purposes described in this Privacy Policy and you have shared the Roosty Privacy Policy with them.

Other Information. Such as when you fill in a form, add information to your account, respond to surveys, post to community forums, participate in promotions, communicate with Roosty Support and other Members, import or manually enter address book contacts, provide your address and/or geolocation, or share your experience with us. This may include health information if you choose to share it with us.

3.3 Information Automatically Collected by Using the Roosty Platform and Our Payment Services

When you use the Roosty Platform and Payment Services, we automatically collect personal and other information. This information may include:

Geolocation Information. Such as precise or approximate location determined from your IP address, mobile or other device’s GPS, or other information you share with us, depending on your device settings. We may also collect this information when you’re not using the app if you enable this through your settings or device permissions.

Usage Information. Such as the pages or content you view, searches for Listings, bookings you have made, additional services you have added, and other actions on the Roosty Platform.

Log Data and Device Information. Such as details about how you’ve used the Roosty Platform (including if you clicked on links to third-party applications), IP address, access dates and times, hardware and software information, device information, device event information, unique identifiers, crash data, and the pages you’ve viewed or engaged with before or after using the Roosty Platform. We may collect this information even if you haven’t created an Roosty account or logged in.

Cookies and Similar Technologies As Described in below in Our Cookie Policy.

3.4 Personal Information We Collect from Third Parties

We collect personal information from other sources, such as:

Third-Party Services. If you link, connect, or login to the Roosty Platform with a third-party service (e.g., Google, Facebook, WeChat), you direct the service to send us information such as your registration, friends list, and profile information as controlled by that service or as authorised by you via your privacy settings at that service.

Enterprise Product Invitations and Account Management. Organizations that use our Enterprise products may submit personal information to facilitate account management and invitations to use enterprise products.

Referrals and Co-Bookers. If you are invited to the Roosty Platform, for example, as a co-booker on a trip, the person who invited you can submit personal information about you such as your email address or other contact information.

Other Sources. To the extent permitted by applicable law, we may receive additional information about you, such as references from our Referral Program, demographic data, or information to help detect fraud and safety issues from third-party service providers and/or partners, and combine it with information we have about you. For example, we may receive background check results or fraud warnings from identity verification service providers for use in our fraud prevention, security investigation, and risk assessment efforts. We may receive information about you and your activities on and off the Roosty Platform, or about your experiences and interactions from our partners. We may receive health information, including but not limited to, health information related to contagious diseases.

4. How We Collect and Use Your Personal Information

4.1 How We Collect

We may collect personal information from you whenever you input such information into the website.
We also collect cookies from your computer which enable us to tell when you use the website and also to help customise your website experience. As a general rule, however, it is not possible to identify you personally from our use of cookies.

4.2 Provide, Improve, and Develop the Roosty Platform. We may process this information to:

enable you to access the Roosty Platform and make and receive payments

enable you to communicate with other Members

process your request

perform analytics, debug, and conduct research

provide customer service training

send you messages, updates, security alerts, and account notifications

process, handle, or assess insurance claims or similar claims

personalise and customise your experience based on your interactions with the Roosty Platform, your search and booking history, your profile information and preferences, and other content you submit; and

enable your use of our enterprise products and accommodation services.

If you provide us with your contacts’ information, such as your friends or co-bookers, we may process this information to: (i) facilitate your referral invitations, (ii) share your trip details and facilitate trip planning, (iii) detect and prevent fraud, and (iv) facilitate your requests or for any other purpose you authorise.

4.3 Create and Maintain a Trusted and Safer Environment. We may process this information to:

detect and prevent fraud, spam, abuse, security and safety incidents, and other harmful activities

study and combat discrimination

conduct fraud prevention, security investigations, and risk assessments

verify or authenticate information provided by you

conduct checks against databases and other information sources, including background checks

comply with our legal obligations, protect the health and well-being of our Users, Hosts, and members of the public

resolve disputes with our Users and Hosts, including sharing information with your co-Host(s) or additional Users about disputes related to your role as a co-Host(s) or additional Users

enforce our agreements with third parties

determine eligibility for certain types of bookings

comply with law, respond to legal requests, prevent harm, and protect our rights

enforce our Terms and other policies; and

assess or evaluate your interactions with the Roosty Platform and information obtained from third parties. In limited cases, automated processes, which analyse your account and activities on the Roosty platform as well as information in relation to activities on and off the Roosty platform that can be associated with you, could restrict or suspend your access to the Roosty Platform if such processes detect activity that may pose a safety or other risk to Roosty, our community, or third parties. If you would like to challenge decisions based on automated processes, please contact us via the Contact Information section below. You can find out more about how our system determines whether certain reservations may carry a higher risk for incidents here.

4.4 Provide, Personalise, Measure, and Improve our Advertising and Marketing. We may process this information to:

send you promotional messages, marketing, advertising, and other information based on your preferences and social media advertising through social media platforms, personalise, measure, and improve our advertising

administer referral programs, rewards, surveys, sweepstakes, contests, or other promotional activities or events sponsored or managed by Roosty or its third-party partners

analyse characteristics and preferences to send you promotional messages, marketing, advertising, and other information that we think might be of interest to you, invite you to events and relevant opportunities; and

send, with your consent, promotional messages, marketing, advertising, and other information that may be of interest to you based on your preferences.

4.5 Analysing and Sharing Your Communications.

We may review, scan, or analyse your communications on the Roosty Platform for reasons outlined in the “How We Collect and Use Your Personal Information” section of this policy, including fraud prevention, security investigations, risk assessment, regulatory compliance, product development, research, analytics, enforcing our Terms of Service, and customer support purposes. For example, as part of our fraud prevention efforts, we scan and analyse messages to mask contact information and references to other sites, and subject to applicable law, we scan and analyse all images uploaded by users to the Roosty platform in message threads, profiles, listings, and experiences for certain illegal or inappropriate activities (such as evidence of child exploitation) for the purpose of identifying and reporting content violations to appropriate authorities. In some cases, we may also scan, review, or analyse messages to debug, improve, and expand product offerings. We use automated methods where reasonably possible. Occasionally we may need to manually review communications, such as for fraud investigations and customer support, or to assess and improve the functionality of these automated tools. We will not review, scan, or analyse your messaging communications to send third-party marketing messages to you and we will not sell reviews or analyses of these communications. We may also share your communications as set out in the “Sharing & Disclosure” section.

5. Sharing & Disclosure

Sharing With Your Consent or at Your Direction
Where you provide consent, we share your information as described at the time of consent, such as when authorising a third-party application or website to access your Roosty account or participating in promotional activities by Roosty partners or third parties.

Where permissible under applicable law, we may use certain information about you, such as your email address, that we share with social media platforms after de-identifying it to generate leads, drive traffic to Roosty, or otherwise promote our products and services.
Sharing Between Users and Hosts.
To help facilitate bookings or other interactions between Users and Hosts (who may be located in, or use service providers located in, states and territories with varying levels of data protection), we may share information in situations such as:
1. Between User(s) and Host(s) when:
  - A booking request is made, when there is a co-host, or a dispute is submitted, such as profile, name, names of any additional Users, cancellation history, review information, age of user (unless prohibited by applicable law), dispute outcome (when applicable), and other information you choose to share and submit.
  - A booking is confirmed, additional information is shared to assist with coordinating the booking, such as first name, last name, email, phone number, and vehicle registraton number.
  - You as a Host have a confirmed booking, certain information is shared with the User (and any additional Users they invite, if applicable) to coordinate the booking, such as your profile, full name, phone number, listing address, and any other personal information you provide.
  - You communicate with a User, such as your name, profile picture, and message content.

6. Tracking Technologies and Cookies

6.1 General

We use Cookies and similar tracking technologies to track the activity on Our Service and store certain information. Tracking technologies used are beacons, tags, and scripts to collect and track information and to improve and analyse Our Service. The technologies We use may include:

Cookies or Browser Cookies. A cookie is a small file placed on Your Device. Cookies allow us to recognize you when you return. They also help us provide a customized experience and can enable us to detect certain kinds of fraud. In many cases the information we collect using cookies and other tools is only used in a non-identifiable manner without reference to personal information. For example, we may use information we collect to better understand website traffic patterns and to optimize our website experience. In some cases we associate the information we collect using cookies and other technology with your personal information. You can instruct Your browser to refuse all Cookies or to indicate when a Cookie is being sent. However, if You do not accept Cookies, You may not be able to use some parts of our Service. Unless you have adjusted Your browser setting so that it will refuse Cookies, our Service may use Cookies.

Pixel Tags, Web Beacons, and Trackers. Certain sections of our Service and our emails may contain small electronic files known as web beacons (also referred to as clear gifs, pixel tags, and single-pixel gifs) that permit the Company, for example, to count users who have visited those pages or opened an email and for other related website statistics (for example, recording the popularity of a certain section and verifying system and server integrity).

Server Logs and Other Technologies. We collect many different types of information from server logs and other technologies. For example, we collect information about the device you use to access the Roosty Platform, your operating system type, browser type, domain, and other system settings, as well as the language your system uses and the country and time zone where your device is located. Our server logs also record the IP address of the device you use to connect to the Internet. An IP address is a unique identifier that devices require to identify and communicate with each other on the Internet. We may also collect information about the website you were visiting before you came to the Roosty Platform and the website you visit after you leave the Roosty Platform.

Device Information. We may use device-related information to authenticate users. For example, we may use your IP address, browser information, or other data provided by your browser or device to identify the device being used to access our platform. We may also use these device-related techniques for associating you with different devices that you may use to access our content including for fraud-protection purposes and to better target advertising.

Cookies can be "Persistent" or "Session" Cookies. Persistent Cookies remain on Your personal computer or mobile device when You go offline, while Session Cookies are deleted as soon as You close Your web browser.

6.2 Third Parties

Roosty permits third parties to collect the information described above through our Service and discloses such information to third parties for business purposes as described in this Privacy Policy, including but not limited to providing advertising on our Service and elsewhere based on users’ online activities over time and across different sites, services, and devices.

Third parties, including Facebook, place technologies such as pixels and SDKs on the Roosty Platform. These technologies (1) help us analyse how you use the Roosty Platform, such as by noting the third party services from which you arrived, (2) market and advertise Roosty services to you on the Roosty Platform and third party websites, (3) help us detect or prevent fraud or conduct risk assessments, and (4) collect information about your activities on the Roosty Platform, other sites, and/or the ads you have clicked on. For example, to help us better understand how people use the Roosty Platform, we work with a number of analytics partners, including Google Analytics. To prevent Google Analytics from using your information for analytics, you may install the Google Analytics Opt-Out Browser by clicking here. In some cases, cookies are placed if certain criteria is met, such as being logged into the third party service on the same browser.

Third parties, including Facebook, may also use such tracking technologies to collect or receive information from the Roosty Platform and elsewhere and use that information to serve ads that they believe are most likely to be of interest to you and measure the effectiveness of their ads both on the Roosty Platform and on other websites and online services. Targeting and advertising cookies we use may include Google, and other advertising networks and services we use from time to time. See here for information on how Google manages data in its ad products. For more information about targeting and advertising cookies and how you can opt out, you can visit the Network Advertising Initiative’s opt-out page, the Digital Advertising Alliance’s opt-out page, or http://youronlinechoices.eu. To opt out of Google Analytics for display advertising or customize Google display network ads, you can visit the Google Ads Settings page. To the extent advertising technology is integrated into the Roosty Platform and you opt-out of tailored advertising, you may still receive advertising content. In that case, the advertising content will just not be tailored to your interests. Also, we do not control any of these opt-out links and are not responsible for the availability or accuracy of these mechanisms. Users can opt-out of the collection and use of information for ad targeting by updating their Facebook account ad settings and by contacting opt-out@roosty.au or support@roosty.au with a description of your request and validation information.

7. Purpose of Collection

The purpose for which we collect personal information is to provide you with the best service experience possible on the website.
We customarily disclose personal information only to our service providers who assist us in operating the website. Your personal information may also be exposed from time to time to maintenance and support personnel acting in the normal course of their duties.
By using our website, you consent to the receipt of direct marketing material. We will only use your personal information for this purpose if we have collected such information direct from you, and if it is material of a type which you would reasonably expect to receive from us. We do not use sensitive personal information in direct marketing activity. Our direct marketing material will include a simple means by which you can request not to receive further communications of this nature.

8. Other Information

8.1 Third-Party Partners & Integrations

Parts of Roosty may link to third-party services. Roosty does not own or control these third parties. When you interact with these third parties and choose to use their service, you are providing your information to them. Your use of these services is subject to the privacy policies of those providers, including Mapbox Additional Terms of Use, Google Privacy Policy (see here for more information on how Google r information), Resend Privacy Policy, and Stripe Privacy Policy.

9.Access and Correction

Australian Privacy Principle 12 permits you to obtain access to the personal information we hold about you in certain circumstances, and Australian Privacy Principle 13 allows you to correct inaccurate personal information subject to certain exceptions. If you would like to obtain such access, please contact us as set out below.

10. Overseas Transfer

Your personal information will not be disclosed to recipients outside Australia unless you expressly request us to do so. If you request us to transfer your personal information to an overseas recipient, the overseas recipient will not be required to comply with the Australian Privacy Principles and we will not be liable for any mishandling of your information in such circumstances.

11. Complaint Procedure

If you have a complaint concerning the manner in which we maintain the privacy of your personal information, please contact us as set out below. All complaints will be considered and we may seek further information from you to clarify your concerns. If we agree that your complaint is well founded, we will, in consultation with you, take appropriate steps to rectify the problem. If you remain dissatisfied with the outcome, you may refer the matter to the Office of the Australian Information Commissioner.

12. Contact Information

If you have any queries, or if you seek access to your personal information, or if you have a complaint about our privacy practices, you can contact us through: hello@roosty.au.